- What information is collected by Orange Bird
- How we may use and share information
- How we protect the information
- How you may contact Orange Bird
What information do we collect?
We receive and may keep information voluntarily given to us when you decided to make a purchase from Orange Bird, register on the shoporangebird.com website, sign up for our newsletter, or any other time you provide any information about yourself.
This information may include:
- Your name, address and phone number
- Date of birth
- Your e-mail address
- Your credit card number
- Name and ages of children
- Any other information you voluntarily provide
It might also include information you provide us about other people. For example, you may provide us with some of the same information as above (name and address) for a merchandise gift recipient. When you provide us with personal information about the intended recipient of a shipment, we use that information for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient to provide information pertaining to the status of the shipment. We rely on you to obtain the intended recipient's consent to our use of their personal information for these limited purposes.
Information from Other Sources
We may receive information about you from other sources such as updated address information. This information may help us to improve our ability to serve your needs such as ensuring the accurate delivery of direct mail materials.
We want you to be aware that certain online tools exist to help us serve and recognize you when you visit one of our websites. For your convenience, to help us personalize your experience or better serve your needs, we may receive and store certain types of information when you visit our website. You may be familiar with the term "cookies." These cookies may be placed on your computer when you visit our site. Cookies do not provide any personal information but they allow us to understand how users navigate to and around our website, view product pages, access content and make purchases.
Once information is received, how is it used and/or shared?
Within Orange Bird
Information we collect from you may be shared between all points of contact within Orange Bird. We use this information to provide Newsletter emails relevant to you and to ship you your orders.
In addition, we may use such information to:
- Provide you with timely and reliable fulfillment of requests
- Do all things necessary to administer those services
- Deliver merchandise and services that you purchase online
- Register you on ShopOrangeBird.com
- Facilitate payment for your purchases
- Confirm your orders and delivery information
- Respond to your customer service inquiries or requests
- Communicate offers, benefits and featured items to you
- Administer giveaways, contests, birthday programs and similar promotions
- Find and stock the products you want
- Customize your shopping experience
Outside Orange Bird
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when (1) permitted or required by law, or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or (3) investigating fraud that has already taken place. In addition, Orange Bird reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
Retention of Personal Information
Orange Bird retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.
Right to Transfer
Orange Bird also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including, but not limited to, liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Fiddlesticks or of any of the business assets or a division thereof. Orange Bird may decide to retain a copy of the information after the sale or transfer for any use.
How to remove your name from our emailing list
When you fill out one of our forms or other requests for information, you may choose to receive email that informs you about new merchandise in our store or online, as well as special offers and promotions. In addition, we may send you emails to help us learn more about you and your preferences. If, after you have shared your email address with us, you decide that you do not want to receive e-mail from us, you have several options to let us know of your preferences:
- You can stop future emails by unsubscribing from our list.
- Call us at 415.400.5056 and ask to have your name removed from our emailing list.
℅ Customer Relations
564 Hayes Street
San Francisco, CA 94102
You may also contact us in any one of the above ways to request access to or correction or update of your personal information.
Our Policy on gathering information from and communicating with children online
We recognize the unique privacy concerns regarding children. Pursuant to COPPA guidelines, we do not knowingly collect personally identifiable information online from children under the age of 13. If a parent or guardian is made aware that a child under the age of 13 has provided us with personally identifiable information without their consent, please contact us at 415.400.5056, by e-mail at ch[email protected], or at the address listed above, and we will remove the information about the individual from our database.
Our Commitment to Data Security
Orange Bird makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Orange Bird uses industry standard security techniques on our websites to help protect against the loss, misuse or modification of information that you have provided. When you access your personal information or transmit personally identifiable data to us, that information is stored on servers that we have used commercially reasonable efforts to protect from unauthorized access or intrusion. While we implement the above security measures, you should be aware that 100% security is not possible.
Your California Privacy Rights
Beginning January 1, 2005, under California's "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2005 will receive information regarding 2004 sharing activities).
To obtain this information, please send an e-mail message to [email protected] with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.